Refunds & Returns Policy
Effective Date : April 24, 2024
1. Overview
At Tekvative, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may return it for a refund or exchange, subject to the terms and conditions outlined in this Refunds & Returns Policy.
2. Eligibility
- To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
- We only accept returns for defective products only
- Returns must be initiated within 2 days of the date of delivery.
- Only physical products are eligible for returns. Digital products or services are not eligible for return.
3. Process for Returns
To initiate a return, please follow these steps:
- Contact our customer support team at tekvative.com within 2 days of receiving your order to request a return authorisation.
- Our customer support team will provide you with instructions on how to return your item, including any shipping instructions and return authorization number.
- Pack your item securely in its original packaging and ship it to the address provided by our customer support team.
- Once we receive your returned item, we will inspect it and notify you of the status of your refund or exchange.
4. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 days.
- Shipping costs are non-refundable, unless the return is due to an error on our part or a defective product.
5. Exchanges
- If you would like to exchange your item for a different product, please follow the same process outlined for returns.
- Once we receive your returned item and it is approved, we will process your exchange and ship the replacement product to you.
6. Damaged or Defective Items
- If you receive a damaged or defective item, please contact our customer support team immediately upon receipt.
- We may require photographic evidence of the damage or defect before authorising a return or exchange.
- Damaged or defective items will be replaced or refunded at no additional cost to you.
7. Contact Us
If you have any questions or concerns about our Refunds & Returns Policy, please contact our customer support team at:
Email: Tekvative.com Address: No15 Ashdown drive, Ashdown Park,Harare,Zimbabwe.
Conclusion
By purchasing products from Tekvative.com, you agree to abide by the terms and conditions outlined in this Refunds & Returns Policy. We strive to provide a fair and hassle-free returns process for our customers. If you have any questions or need assistance with a return, please don’t hesitate to contact us.