Delivery Policy
Effective Date : April 24, 2024
Tekvative Investments
Introduction
This Delivery Policy outlines the terms and conditions related to the shipping and delivery of orders placed on Tekvative Investment. By placing an order, you agree to the terms and conditions outlined below.
Shipping Methods and Costs
- Shipping Option: We offer the following shipping method:
- Shipping Method 1 – Estimated delivery time 0-7 days, order cut off at 17.00 Monday to Saturday, handling time is between 0-5 days, Transit time 0-2 days, delivery cost for goods under is 5 dollars per product
- Shipping Destinations: We currently ship to Zimbabwe.
- Order Processing Time: Orders are typically processed within 1 business days.
Delivery Times
- Estimated Delivery Times: The estimated delivery times are provided as a guideline and may vary depending on the shipping method chosen, your location, and other factors beyond our control.
- Delivery Delays: We cannot guarantee delivery dates and times. Delays may occur due to unforeseen circumstances such as weather conditions, holidays, or carrier issues.
Shipping Address
- Please ensure that the shipping address provided is accurate and complete. We are not responsible for orders shipped to incorrect addresses.
- We reserve the right to charge a re-delivery fee for orders returned due to incorrect or incomplete shipping information.
Damaged or Lost Packages
- If your package arrives damaged, please contact our customer support within 2 days of delivery. You may be required to provide photos of the damaged package and its contents.
- If your package is lost, please contact our customer support within 2 days of the expected delivery date. We will initiate a claim with the carrier and provide you with updates on the investigation.
Delivery Restrictions
- We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.
Contact Information
If you have any questions or concerns about our delivery policy, please contact our customer support at [email protected] or +263714933201 or +263776916990.